企业如何超越将AI用于渐进式效率提升,创造变革性影响?
作者在达沃斯世界经济论坛指出,企业不应仅满足于自下而上的AI试点项目,而应通过端到端工作流重新设计实现变革性影响。以银行贷款为例,将人工审核替换为AI审核只能带来微小效率提升,但重新设计整个流程实现"10分钟贷款"产品,则能从根本上改变客户体验和业务规模。
作者在达沃斯世界经济论坛指出,企业不应仅满足于自下而上的AI试点项目,而应通过端到端工作流重新设计实现变革性影响。以银行贷款为例,将人工审核替换为AI审核只能带来微小效率提升,但重新设计整个流程实现"10分钟贷款"产品,则能从根本上改变客户体验和业务规模。
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